The world of Voice Over IP is taking off like a rocket ship filled with dynamite and everyone wants a piece of the pie. And when the pie is as big as this, and when the money involved for even a slight slither of pastry runs into millions of pounds profit, you can be sure that people are gonna want to take care of that investment and monitor the hell out of it.
The explosion of popularity in Voice Over IP technology caused by the incredible benefits it offers has somewhat allowed the cracks to show through longer and more un-reservedly than would potentially be the case in other business sectors. But with so much competition now out there, downtime is not an excuse, and non-monitoring is not an option.
Due to the nature of Voip technology, however, all of the components which are required to be working in order to successfully make calls are out of a company's direct control. This (unavoidable) relinquishment of power by all companies using this technology, is one of the biggest business stumbling blocks it faces, and the reason why effective monitoring is in such high demand.
Although there are several methods of monitoring, the most effective at the current time is known as end-to-end, a method which duplicates the calls to SIP devices and then analyzes the call reactions in order to assess the system services and quality. If a problem is noticed an alert will then be sent out informing the service provider.
Another significant benefit is that monitoring systems such as these can also provide in-depth, real-time, status and connectivity reports - offering sufficient detail to instantly address any error that may occur - via an interactive dashboard interface. Such reporting functionality as this has a wealth of options and potential, from historical reports for management purposes through to service level agreements.
The over-riding reason for the majority of companies utilising monitoring systems is to ensure that any risk of downtime and unreliability is minimised as far as possible, but that is not to say that the other advantages offered by such a system should be overlooked.
Voip is not going anywhere any time soon, and the longer businesses delay jumping on the bandwagon due to fears of inadequate performance risks and technological glitches will, in the long term, only hurt their profits and communicative abilities.
So when you are looking for a Voice Over IP service provider, be sure to look beyond the dazzle of the cheapest price, and do your research by choosing an ITSPA registered provider with a proven track record and a Quality Mark for good measure.
The explosion of popularity in Voice Over IP technology caused by the incredible benefits it offers has somewhat allowed the cracks to show through longer and more un-reservedly than would potentially be the case in other business sectors. But with so much competition now out there, downtime is not an excuse, and non-monitoring is not an option.
Due to the nature of Voip technology, however, all of the components which are required to be working in order to successfully make calls are out of a company's direct control. This (unavoidable) relinquishment of power by all companies using this technology, is one of the biggest business stumbling blocks it faces, and the reason why effective monitoring is in such high demand.
Although there are several methods of monitoring, the most effective at the current time is known as end-to-end, a method which duplicates the calls to SIP devices and then analyzes the call reactions in order to assess the system services and quality. If a problem is noticed an alert will then be sent out informing the service provider.
Another significant benefit is that monitoring systems such as these can also provide in-depth, real-time, status and connectivity reports - offering sufficient detail to instantly address any error that may occur - via an interactive dashboard interface. Such reporting functionality as this has a wealth of options and potential, from historical reports for management purposes through to service level agreements.
The over-riding reason for the majority of companies utilising monitoring systems is to ensure that any risk of downtime and unreliability is minimised as far as possible, but that is not to say that the other advantages offered by such a system should be overlooked.
Voip is not going anywhere any time soon, and the longer businesses delay jumping on the bandwagon due to fears of inadequate performance risks and technological glitches will, in the long term, only hurt their profits and communicative abilities.
So when you are looking for a Voice Over IP service provider, be sure to look beyond the dazzle of the cheapest price, and do your research by choosing an ITSPA registered provider with a proven track record and a Quality Mark for good measure.
About the Author:
Saul Saresi writes regularly about Voip systems and technology for his website which can be found here business phone to find out how much money you could save with your Voip service see here business voip system